FAQ – Gaea

When you buy at Gaea, you can be sure that your crystals are genuine. We do not carry synthetic, class A, plastic, or glass crystals. Guaranteeing the authenticity of our gemstones has been a top priority since we started out in 1999, and to this day, we take stringent measures to ensure that the specimen we source our gemstones from are 100% genuine. We can also provide a guarantee of authenticity from our company upon request.

Our gemstones are sourced from our trusted suppliers from all over the world. We endeavor to carry a range of gemstones, from good quality to the best of the best. Many of our gems and crystals come from Brazil, South Africa, Madagascar, to name a few.

All of our gemstone jewelry is designed with love by our in-house creative director, and assembled and executed in our studio here in Manila. From stranding, knotting, and lanyard work - most of our jewelry is proudly made in-house. All silver pieces are set in either Italy or Turkey.

Of course! We offer lifetime repairs and we'd be more than happy to accommodate requests to repair your Gaea pieces. Repair prices vary depending on the scope of the repair. Please reach out to us via email (hello@gaea.com.ph), by SMS (+63917-892 5060), or Instagram DM (@gaea.ph). Kindly note that our lifetime repairs service applies to items from Gaea, and not items purchased from other stores.

It takes more than a cursory glance to certify the authenticity of a gemstone. Unfortunately, we cannot guarantee the authenticity of gemstones that don’t come from us simply by looking at it.

Not all imitation gemstones are created equal. Sometimes, it is easy to tell if a certain material is synthetic. However, due to the advancements in technology, there are some man-made materials that come very close to the authentic ones. People commonly use temperature to determine whether a gemstone is real or fake, but even fake gemstones, like colored glass, can appear cold to the touch.

The best way to determine whether your crystals are real is still to get them tested in a lab.

Once an order is placed, we endeavor to process and prepare your package in the next 24-48 hours. Most of the time, we even ship them out on the same day! If you wish to cancel your order, we recommend that you reach out to us within this time. We're available to help from 10am to 8pm, 365 days a year. Send us an email (hello@gaea.com.ph), an SMS (+63917-892 5060), or Instagram DM (@gaea.ph).

For orders with pending or unsettled payments, simply inform us of the cancellation. For orders that have been fully paid using Paypal, please inform us as soon as you can.

Please note that once an item has shipped, we are unable to make any changes. If you wish to return your item/s, you are welcome to return them for store credit and ship it back to us or drop it off at our store in Glorietta 4. For more information, please see our return policy.

If you've just placed an order, simply reach out to us with your complete name and order number and we will accommodate you as soon as we can. We're available to help from 10am to 8pm, 365 days a year. Send us an email (hello@gaea.com.ph), an SMS (+63917-892 5060), or Instagram DM (@gaea.ph). Please note that once orders are in transit, we are no longer able to make changes to it.

If you would like to return your order, please ensure that the pieces are intact, unused, with their original tags and packaging intact and send us an email.

For online orders, we accept Paypal, credit cards (Visa/Mastercard), bank deposit (BPI/Metrobank) and remittance (LBC/Palawan). For orders in-store, we accept cash, credit (Visa and Mastercard), and debit cards. For Metrobank and BPI cardholders, we are pleased to offer 3 months 0% installment for orders Php 6,000 and above.

All online payments, whether via Paypal or credit card, are securely processed via Paypal for that added layer of security (no Paypal account needed).

For bank deposit and remittance payments, kindly email us a photo of your deposit/transaction slip within 2 business days from the date you placed your order. To do so, simply reply to the order confirmation sent to your email.

Yes! We ship internationally to countries below using DHL Express starting at Php 910 (approx. 18 USD). You may see our shipping rates here.

Shipping takes 1-2 business days as soon as the parcel is dispatched. International shipments may be subject to customs, duties, and taxes. Please check with your local post office before placing an order.

Tip: Generally, a package weighing 1 kg fits up to 10 bracelets, so most shipments fall under the 1 kg and below shipping rate.

Yes! We accept returns/exchanges within 7 days for items that are defective / damaged upon purchase.

All returns are on a case to case basis and are subject to approval. To initiate a return, send us an email at hello@gaea.com.ph with the subject “RETURN/EXCHANGE” including photos/videos of the damaged item/s.

Once a return/exchange is approved, please ensure that the items are unused and in their original condition with the tags and packaging intact. You may choose to drop off your item/s at our physical store in Glorietta Mall, or ship it back to us at your cost. Kindly note that Gaea reserves the right to refuse a refund or exchange if items are not in their original condition.

Please be advised that the original shipping and handling charges are non-refundable. Customs duties and taxes that your parcel may have incurred upon delivery are also non-refundable through Gaea. However, you may attempt to recover these by contacting your local customs office directly.

Your refund will be credited to the form of payment used for the original transaction. Refunds can take up to 10 working days to show on your account due to varying processing times between payment providers.

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